Uncovering Client Needs through Mediating Attorneys’ Fees Disputes

Uncovering Client Needs through Mediating Attorneys’ Fees Disputes

Attorneys’ fees disputes are so common that many states and bar associations provide free or low-cost mediation services to help attorneys and their clients resolve disputes regarding legal fees.  The mediation process is voluntary and can help the parties resolve their dispute without need for any further legal action.

While fee disputes may appear to be about money, there are often other issues lurking around such disputes.  A client may not have been satisfied with the attorney’s services or felt that he or she was disrespected in some way.  He or she may have had an impression of the cost of litigation and was then surprised by a large legal bill.

Both parties have the possibility of benefiting from mediation.  This gives the parties the opportunity to each speak their peace.  A client may not have realized some of the things that he or she would be charged for and an attorney may reference the fee agreement that spelled out such charges.  A client may feel that an attorney did not sufficiently communicating about progress in the case and associated costs.  In some instances, the client may have discharged the attorney and feels like the fee is undeserved.  A lawyer can explain his or her point of review in a respectful manner and potentially sidestep any larger concerns, such as an ethical complaint being made against him or her.

Mediation also provides for the possibility of the parties coming up with their own solution.  This may include the lawyer writing off certain charges or offering a discount if the bill is particularly large.  It could also mean the client offering to make monthly payments on the amount owed rather than facing legal action by his or her own attorney.  A significant benefit of mediation is the ability for the parties to reach their own reasonable solutions.

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MEDIATOR OF THE MONTH: Jeffrey Grayson
Uncovering Client Needs through Mediating Attorneys’ Fees Disputes